Total Quality Management a Literature Review - 2847 Words

Total Quality Management: Its relevance in today’s marketplace TABLE OF CONTENTS: 1. TITLE 3 2. BACKGROUND 5 3. OBJECTIVES 5 4. BRIEF DESCRIPTION OF RESEARCH 6 5. KEY FINDINGS 8 6. SUMMARY OF RESEARCH 13 7. FUTURE RESEARCH 14 8. CONCLUSION 9. REFERENCE LIST 1. Total Quality Management: Standing the test of time 2. Background This literature review has been completed as part of the MAN5010/MBA5710 unit, Management. This review encompasses opinions and findings contained within a burgeoning body of work that have been published within the last 30 years, and sets out to demonstrate the origins and subsequent development of Total Quality†¦show more content†¦This award remains the highest form of recognition that a Japanese company can obtain. In 1954 Juran arrived in Japan and began to teach his own ideas on quality. Along with Feigenbaum, who published his book ‘Total Quality Control’ The quality movement was beginning to gain momentum. (McKenna, 1995) But it wasn’t until 1980 when the NBC produced a documentary titled, If Japan Can, Why Can’t We? – did the quality movement really take off. (Osborn, 1990) Forms of quality management emerged during the 80’s in many manufacturing and service-sector companies, followed in the 90’s by public and welfare based organisations. (Tuckman, 1994). Today there are many awards associated with quality. The most recognised of these being the US Malcolm Baldrige National Quality Award, the European Quality Award, the Japanese Deming Prize, the Canadian Quality Award and the Australian Quality Award. Together these awards represent a large proportion of global production of goods and services and account for over 70% of Gross national product across the planet. (Stading Vokurka, 2003). 3. Defining Total Quality Management There are many and varied thoughts about how to define TQM. Dellana Hauser (1999) identify an absence of consistency among studies on quality when attempting to define TQM. Boaden (1997) discusses the difficulty of trying to define TQM but acknowledges the importance inShow MoreRelatedLiterature Review Summary on Total Quality Management562 Words   |  2 PagesLiterature Review Summary Quality assurance is the act of analyzing processes and monitoring operations to ensure that high quality standards are being met at all times. There are many models that can be used to meet these objectives and also many matrices that can be formed to monitor quality. 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